Fix/roll back/refund/Class Action? | Voters

Fix/roll back/refund/Class Action?

Michael Genseal

I beg you, fix or refund. I think you have a class action in your near future if you don’t roll back firm ware to a working version. I’m going to start the class action and consumer fraud process soon. I don’t want to see you go out of business, but this has gone on too long.

February 15, 2024

Zeta La

I need a refund.  
I have emailed your customer service email lot of times and waiting for a resolution. What I got is usually a reply saying there is an update resolving the issue but I never see it actually resolve anything. It never work for me.
This is a scam. 
In the latest email I received from support@greenmissionstore.com saying that The Ctrl-Bar functions as intended in Europe, Africa, and the Middle East and blaming the issue due to a glitch in Tesla's platform. I paid to buy the product from you but not Tesla. Probably the product never worked properly for all uers from Asia & America.

Thomas Park

I agree. It is still not working after they recently mentioned it was fixed. This is now getting ridiculous. None of the functions work except the LED which itself you have to turn on every time and it reverts back to the default green. It has been asked many times to remember your last setting… all in all, a refund would be nice if these issues are not fix ASAP.

Vetle Husby

Thomas Park when you open your Ctrl-Bar app. 
What does it say?
Do you have the newest app version from App Store?

Thomas Park

Vetle Husby - Yes. It is the latest update (says v1.1.19 in the updates tab and v1.2.44 (42) at the bottom of the app when in settings). I also checked the app store and downloaded it again to the latest one, but it is still the same. I know you're trying your best, but I don't think these results are acceptable in the professional world. Can you please fix or refund so we can either use the Ctrl-bar or just move on. Thank you.

Vetle Husby

Thomas Park could you please send me your ID that can be found in the settings in the app. It’s very strange that you’re getting this issue as this should be resolved!

Thomas Park

Vetle Husby here you go

Vetle Husby

Thomas Park thank you!

You sent to the devs

Thomas Park

Vetle Husby - Thank you. I will eagerly wait for your reply.

Vetle Husby

Thomas Park the devs said it looked like a login issue. Please try to logout of the app and then reinstall it. Also make sure you have the newest firmware in settings and updates in the ctrlbar app :)

Michael Genseal

same issues here over and over again. Such a great idea so poorly executed.